FREQUENTLY ASKED QUESTIONS
Yes, you will receive the same product that you see in the picture. We take great care to ensure that the images on our website accurately represent the products we offer. So, what you see is what you get! If there are any variations or options available for a product, they will be clearly mentioned in the product description.
Rest assured, your order will match the product image displayed on our website.
You can view your sales receipt by logging into your account on our website. Once you're logged in, go to the "My Account" section. From there, you should see an option for "Order History" or "My Orders." Click on that, and you'll be able to see a list of all your past orders.
Find the order for which you want the sales receipt, and there should be a link to view or download the receipt. If you need any further assistance, feel free to reach out to our customer support team, and they'll be happy to help!
Returning an item is simple! Here's a step-by-step guide:
Initiate the Return: Log into your account on our website and go to the "My Account" section. Look for "Orders" or "Order History" and find the order containing the item you want to return.
Select the Item: In the order details, select the item you wish to return. Usually, there will be an option like "Return Item" or "Request Return."
Reason for Return: You'll be asked to provide a reason for the return. This helps us improve our products and services. Choose the most suitable option.
Choose Return Method: Select how you'd like to return the item. This could be via mail or in-person drop-off, depending on our return policy.
Package the Item: Pack the item securely in its original packaging, if possible. Include any accessories or documentation that came with it.
Label and Ship: If you're mailing the item back, attach the return label provided (if applicable) and ship it to the address provided in the return instructions.
Wait for Confirmation: Once we receive the returned item, we'll process the return and issue a refund or replacement, as per your request.
Yes, we regularly restock items that are indicated as "out of stock." Our aim is to ensure that you have access to the products you love. If an item is currently out of stock, you can sign up for email notifications on the product page. This way, we'll let you know as soon as it's back in stock.
Additionally, you can always reach out to our customer support team for more information on specific products or restocking timelines. We're here to assist you with any questions you may have!
We offer shipping to a variety of locations! During the checkout process on our website, you'll be able to enter your shipping address. We ship to addresses within the United States, United Kingdom, and other international destinations, depending on our shipping policy.
Simply enter your address details at checkout, and our system will provide you with available shipping options based on your location. You can choose the shipping method that best suits your needs and proceed with placing your order.
